Privacy Policy

Last updated: January 2026

1. Introduction

Phoenix Contact GmbH ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or interact with our services.

2. Data We Collect

2.1 Information You Provide

• Contact information (name, email, phone number, company name)
• Inquiry details submitted through our contact forms
• Product specification requests and project details
• Account registration information (if applicable)

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on each page
• Referring website and search terms
• Device type and operating system

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to your inquiries and providing technical support
• Processing quotation requests and orders
• Sending product updates and technical bulletins (with your consent)
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing

We process your data based on: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) our legitimate business interests, as applicable under GDPR Article 6.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Authorized distributors in your region (to fulfill your inquiry)
• Service providers who assist in website operation and communication
• Legal authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry data is typically retained for 36 months after your last interaction.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. Essential cookies required for Site functionality cannot be disabled.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at [email protected] or write to: Phoenix Contact GmbH, Industriestraße 42, 40210 Düsseldorf, Germany.